Effective Date: March 1, 2026
INEE Clinic provides website, reservation, and consultation services through the Laney platform. To protect personal information collected during this process, we establish and disclose the following Privacy Policy.
1. Personal Information Collected
Social Login
When logging in with social accounts such as KakaoTalk or LINE, the following information is collected.
| Item | Purpose |
|---|---|
| Name (Nickname) | Customer identification, personalized service |
| Email Address | Notifications and contact |
| Profile Photo | Display within service |
| Social Account ID | Account linking, message delivery |
| Phone Number | Reservation notifications, customer contact |
| Date of Birth | Personalized service |
| Gender | Personalized service |
Reservations and Inquiries
The following information is collected when making a reservation or inquiry.
| Item | Purpose |
|---|---|
| Name | Reservation confirmation, customer identification |
| Phone Number | Reservation notifications, change/cancellation contact |
| Additional Fields | Information required for service delivery |
Additional fields may vary based on the organization's settings and can be confirmed on the reservation screen.
Consultation (Chat)
When consulting via the website or messenger, the following information is collected.
| Item | Purpose |
|---|---|
| Conversation Content | Consultation response, service quality improvement |
An AI chatbot may respond during consultations, and all conversation content is recorded and stored.
Automatically Generated Information
The following information may be automatically generated during service use:
- Service usage records, visit date and time
2. Purpose of Processing Personal Information
Collected personal information is processed only for the following purposes.
| Purpose | Details |
|---|---|
| Reservation Management | Processing reservation receipt, confirmation, changes, and cancellations; schedule notifications |
| Consultation Services | Responding to inquiries, managing consultation records |
| Notification Messages | Reservation confirmation, reminders, post-visit guidance, and other service-related messages |
| Customer Management | Visit history management, personalized service delivery |
| Marketing | Event and promotion notifications (only with separate consent) |
3. Retention and Destruction of Personal Information
| Item | Retention Period | Basis |
|---|---|---|
| Customer Information (name, phone, etc.) | 1 year from last use | Service contract |
| Reservation Records | 3 years from last reservation | Medical Act, consumer dispute resolution |
| Consultation Records | 1 year from last consultation | Consultation quality management |
| Marketing Consent Records | Until consent withdrawal | Information and Communications Network Act |
- Information is destroyed without delay when the retention period expires or processing purpose is achieved.
- Destruction Method: Electronic files are deleted using irreversible methods.
4. Third-Party Provision of Personal Information
The organization does not, in principle, provide customers' personal information to third parties, except in the following cases:
- When the customer has given prior consent
- When required by law
5. Entrustment of Personal Information Processing
The organization entrusts personal information processing as follows for service operation.
| Trustee | Entrusted Tasks |
|---|---|
| Plask Inc. (Laney) | Website operation, chatbot consultation, reservation system, message delivery, customer data management |
The Laney service uses the following technology partners for operation.
| Technology Partner | Task | Storage Country |
|---|---|---|
| Supabase Inc. | Data storage and infrastructure operation | USA |
| Google LLC | AI chatbot response generation | USA |
| Kakao | KakaoTalk message delivery | Korea |
| LINE Corporation | LINE message delivery | Japan |
| SMS Provider | Text message delivery | Korea |
6. Overseas Transfer of Personal Information
Personal information may be transferred overseas as follows for service operation.
| Recipient | Country | Items | Purpose | Retention |
|---|---|---|---|---|
| Supabase Inc. | USA | Customer info, reservation/consultation records | Data storage and service operation | Until entrustment contract termination |
| Google LLC | USA | Consultation conversation content | AI chatbot response generation | Deleted immediately after processing |
| LINE Corporation | Japan | LINE user ID, message content | LINE message delivery | Deleted after delivery |
7. Customer Rights and How to Exercise Them
Customers may exercise the following rights at any time:
- Access: You can check the status of your personal information processing
- Correction/Deletion: You can request correction or deletion of incorrect information
- Suspension: You can request suspension of personal information processing
- Consent Withdrawal: You can request social login disconnection and personal information deletion
To exercise your rights, please contact us at the information below and we will process your request without delay.
8. Message Reception
Service Messages
Messages necessary for service use, such as reservation confirmations, schedule changes, and reminders, may be sent without separate consent.
Marketing Messages
Advertising messages such as events and promotions are sent only when you have separately consented to receive them. You may withdraw your consent at any time.
Delivery Channels
Messages are delivered through the following channels, automatically routed via the most effective path:
- KakaoTalk (if logged in via social login)
- LINE (if logged in via social login)
- SMS (if phone number was provided)
Only cookies essential for service operation are used.
| Cookie | Purpose |
|---|---|
| Authentication Session Cookie | Maintaining login status |
No third-party cookies for advertising or analytics purposes are used.
10. AI Chatbot Usage Notice
The consultation feature of this service includes an AI chatbot.
- AI may automatically respond during chat
- Conversation content is sent to an AI service (Google Gemini) for response generation
- The AI service provider does not separately store or use conversation content for training
- All conversation content is stored as consultation records
11. Security Measures for Personal Information
The following measures are taken for the safe processing of personal information:
- Transmission encryption (SSL/TLS)
- Stored data encryption
- Access authority management (accessible only by authorized personnel)
- Database access control
12. Personal Information Protection Officer
For inquiries, complaints, or rights exercise regarding personal information processing, please contact:
| Item | Details |
|---|---|
| Organization | INEE Clinic |
| Phone | 02-1899-1150 |
Personal Information Processing Trustee
| Item | Details |
|---|---|
| Company | Plask Inc. (Laney) |
| contact@plask.ai |
13. Remedies for Rights Infringement
If you need consultation regarding personal information infringement, you may contact the following organizations:
- Personal Information Infringement Report Center: (no area code) 118 / privacy.kisa.or.kr
- Personal Information Dispute Mediation Committee: 1833-6972 / kopico.go.kr
- Supreme Prosecutors' Office Cyber Investigation Division: (no area code) 1301 / spo.go.kr
- National Police Agency Cyber Investigation Bureau: (no area code) 182 / ecrm.police.go.kr
14. Changes to This Policy
This Privacy Policy is effective from the enforcement date, and any changes will be announced through the website at least 7 days before enforcement.
- Effective Date: March 1, 2026